Did you receive your discount code via newsletter? If so, please make sure to check the discount terms and conditions in the email to ensure that your discount code is still valid and that you have met the minimum basket value. Once the discount promotion has expired, we will no longer be able to reactivate or extend your discount code.
If the discount code applies to a specific product (e.g. a free sample box), please make sure to add this item to your basket before applying the code.
Are you still having trouble redeeming your discount code? Please contact us using this contact form – our customer service team will be happy to help!